Delete Your Account
Last updated: 8 August 2026
You can delete your MeraChannel account at any time, from inside the app. This page explains how to do it, exactly what is erased, and the small set of payment records we are required by law to keep. MeraChannel is operated by Locus Web Services Private Limited.
1. How to delete your account
- Open the MeraChannel app and go to Profile (your picture, top right).
- Scroll to Account and tap Delete Account.
- Read the confirmation, then tap Delete permanently.
That is the whole process. There is no waiting period and no approval step — the account is deleted immediately and you are signed out on every device.
If you cannot access the app, email supportmerachannel.com from a number you can verify, and we will delete it for you within 30 days.
2. What is deleted
The following is erased immediately and cannot be recovered. Where a field cannot simply be emptied, it is overwritten with a placeholder that contains none of your information.
| Data | What happens |
|---|---|
| Your phone number | Erased and released, so it can be used to sign up again as a brand-new account |
| Your name | Erased and replaced with “Deleted User” |
| Your profile photo | Erased |
| Your username and public invite page | Erased; the page stops working |
| Your interests and onboarding choices | Erased |
| Your Google sign-in link and email address | Erased, so the same Google account can sign up again as a brand-new account |
| Hearts received on your number | Reset to zero, so nobody who gets that number later inherits them |
| Who you follow | Erased |
| Your sessions | Ended everywhere; you cannot sign back in |
3. What happens to your content and coins
| Item | What happens |
|---|---|
| Your coins | Forfeited. Coins are non-refundable under our Refund Policy, and we do not refund an unused balance on deletion. |
| Your subscriptions | Cancelled. Your UPI Autopay mandate is cancelled so nothing charges you again. |
| Channels you own | Removed, along with their posts, stories and articles. Anyone subscribed to them is cancelled so they are not charged again; the month they already paid for is not refunded. |
| Your comments and replies | Kept, but shown as “Deleted User” with no photo. Removing them would leave holes in other people’s conversations; nothing in them identifies you. |
| Your likes | Kept. Where a list of who liked something is shown, you appear as “Deleted User” with no photo, the same as your comments. |
4. What we keep, and why
We keep a small set of financial records. We are not allowed to delete these — Indian law requires a company to retain its books of account, and payments you made are part of them.
| Record | Why we must keep it | How long |
|---|---|---|
| Coin purchases, spends and referral credits | Books of account — Section 128(5), Companies Act 2013 | 8 years |
| Payment and mandate references from our payment provider | Payment reconciliation, tax and audit | 8 years |
| Creator payouts and the bank details they were paid to | Proof of money paid out; part of the books of account | 8 years |
These rows are kept against an internal account number, not against you: once your account is deleted there is no name, phone number or profile attached to them. Eight years is the longest period any of the applicable rules require — Section 128(5) of the Companies Act 2013 sets eight years, the GST rules require six, and the income-tax rules six.
5. Deleting without the app
If you have uninstalled the app or lost access to your number, email supportmerachannel.com with the phone number on the account. We will verify that it is yours before deleting anything, and complete the deletion within 30 days.
6. Contact
Locus Web Services Private Limited
#202, Kamala Aurum, Plot 9, Road No 70, Jubilee Hills, Hyderabad – 500110, Telangana
CIN: U72200TG2010PTC071197
Email: supportmerachannel.com
Phone: +91-9059542005